Our FAQ section at Citrus Hotel Cheltenham provides quick answers to common questions about your stay, including check-in details, amenities, and services. It’s designed to help you find essential information easily, while our team is always available for any further assistance.
3 stars.
Yes, free superfast Wi-Fi is provided in all bedrooms and public areas.
Online bookings generally offer the “best available rates” for that date and time.
Rates are per room, based on a maximum occupancy of 2.
Yes — credit card details are required to guarantee a reservation.
Visa Credit/Debit, Visa Electron, Mastercard, Maestro, American Express (AMEX cards incur a 2.5 % surcharge). Cash is accepted with a £50 refundable deposit.
An amount equivalent to a 1 night’s room charge may be blocked as a guarantee; full payment is only charged with proper authorization. Some packages require full pre-payment at booking.
The hotel uses secure SSL encryption to protect personal information. Guests may be asked to present the booking card and ID at check-in.
Check-in from 3:00 pm; Check-out by 10:30 am.
Early check-in at 12:00 pm is available, subject to availability for £10.
Yes, dogs are welcome at the hotel. A charge of GBP 20 per pet per day will apply.
Late check-outs, subject to availability, can be until 12:00 pm for £10.
All rooms are non-smoking. A £150 deep-clean fee applies if guests smoke in their room.
Yes — all these room types are available.
No, but the hotel will try to allocate rooms close together if needed.
No, there is no charge for visitors, though ID may be requested for security purposes.
Citrus Hotels UK is pet-friendly with charges of £20 per night for up to 3 nights; £5 extra per night after. Pets must be notified in advance, and dogs should be on a lead — dogs are not permitted in the breakfast area.
Children under 2 stay free on existing bedding; ages 2–12 are charged the full adult rate.
Yes — limited on-site parking available first-come-first-served: £8 overnight and £1 per hour outside hotel hours; disabled parking reserved (Blue Badge). Free on-street parking 8 pm–8 am and nearby paid council car parks.
No, babysitting services are not provided.
Yes, subject to availability and free of charge.
Buffet breakfast is served in the breakfast room (1st floor) from 7:00 am–9:30 am on weekdays and 8:00 am–10:30 am on weekends and bank holidays. Room service is available 11:00 am–11:00 pm with a £2 tray charge.
The hotel has one breakfast room. The 24-hour Lounge and Bar is on the 1st floor next to reception.
